Below are a list of company reviews and IT support reviews from our many clients and customers. As a leading IT support company, Nostra have received many excelent reviews and feedback, all of which we are delighted to share with you. If you have any queries or questions about any of the below testimonials, or if you would like to add your own review, please do not hesitate to contact us on (01) 293 6936 or email email@example.com
Irish School Of Motoring
“Although Nostra have committed to 30 minute support, the support engineers are usually online and fixing any issue within 5 or 10 minutes and we’re generally back up and running within the 30 minutes. They provide an excellent service and more importantly leave me with more time to focus on my business.I would have no hesitation in recommending Nostra to any company who wish to cut IT costs without jeopardizing any service levels.”
Karl Walsh, Managing Director, ISM. Read the Case Study
Talbot Hotel Group
“We chose Nostra Systems as our IT provider because they understand our business and give a proactive approach to managing our IT. They provide the fastest response time from any IT company in our market but much more than this they advise us on keeping our systems stable and our costs down.
They engage with our other vendors to ensure that once we make a call to Nostra any IT worry will be resolved.
The efficient running of our technology systems is crucial to the smooth running of our business. They have become a key IT manager to our business. From analysing our systems they have saved us a lot of money, we run more systems from less machines and we do so in a stable fashion. Our employees are an integral part of our business and our employees choose Nostra Systems.
The service we receive from Nostra Systems is unlike that given to us by any previous provider”
Lorraine Minnock, The Talbot Hotel Group. Read the Case Study
“Headquartered in Dublin, Avolon Aerospace is a leading global aircraft lessor, providing aircraft leasing and lease management services to airlines and aircraft investors worldwide. It is a multi-billion dollar business with a global reach and offices in numerous locations around the world including Singapore, Shanghai, New York, Dubai and of course Dublin.
A business such as ours which deals with some of the world’s largest airlines, banks and manufacturers, requires IT systems that are robust, reliable and infallible so as to prevent even the smallest downtime to our business. The IT management that Nostra provide to us is critical to our day to day operations and Nostra work proactively to understand every aspect of our company in an attempt to ensure the smooth running of the business.
What Nostra do better than anyone else is free up management time. They allow us to focus on what’s important to our business while they look after every aspect of our IT platform. The service they provide is second to none and I look forward to our future work together.”
Tom Ashe, Chief Operating Officer, Avolon Aerospace.
“Nostra Systems have worked as my IT partner for the past 4 years and give us the fastest response time we have ever experienced. In the Publishing industry we work to very tight deadlines. Although Nostra have committed to a 30 minute support guarantee, their support engineers are usually online and fixing any issue within 5 or 10 minutes and we’re back up and running within the 30 minutes.
Nostra have a proactive approach to our IT and consistently recommend ways to improve our IT stability or to reduce our costs. They recommended “Cloud” computing to us a year ago which has taken away a lot of common problems and reduced our overheads. Most importantly they guided us right throughout the process and made sure that our production always remained at 100%.
Nostra, in my opinion recommend solutions that are right for their customers. They understand our business and have become a key partner to Image Publications. They provide an excellent service and more importantly leave us with more time to focus on our business.”
Richard Power, Managing Director, Image Publications.
“I am sorry we did not find Nostra sooner. Nostra bring IT support to an unparalleled level in their industry.
They provide solutions, deliver them and follow them up. The words professional and confidence come to mind “
Derek Coyne, Resort General Manager, Waterford Castle.
“Nostra have looked after my IT requirements for the past couple of years to a very high standard. They provide an excellent customer focused IT service, are extremely responsive and always adopt a very sensible approach to finding IT solutions. One can be confident that the best, most effective and efficient IT solution will be suggested regardless of whether a monetary outlay is required or not. It is very re-assuring to know that money will not have to be spent for the sake of it. This is a very important consideration in the more difficult economic climate that we are all now operating in.
Jim Power, Chief Economist, Friends First
“We have a total dependence on our computer network, equipment and online communications. Even 15 minutes of system downtime has major implications for us and, for that reason, the traditional support system of call logging and follow-up within an agreed timeframe has never met our needs. With Nostra Systems, however, we have a degree of peace-of-mind never previously enjoyed. Their response time, service efficiency and commitment to customer care have virtually eliminated system downtime – enhancing our own level of customer service. For most issues that have arisen, they have simply dialled-in to our system and resolved the problem on-line, with remote IT support.
The service we receive from Nostra goes beyond technical problem solving and system maintenance. They specify technical solutions for us and procure, install and commission all necessary equipment and software. Their advice on optimal solutions has made us a more efficient business; reduced our costs and freed management time for more customer-focused activities.
The service we receive from Nostra is unlike that given to us by any previous provider of technical support.”
Sean O’Broin, Managing Director, Design I.D
ISS Facility Services
“IT companies frequently refer to the importance of building relationships with customers and Nostra worked with us to demonstrate this approach. Since Nostra opened, we evaluated their support services and reselling capabilities. In our eyes Nostra has become a leading provider of IT Support services ranging from remote to desktop support.
ISS was a small scale IT operation at the time – we only had two servers in the whole country. Since then we have upscaled to remote solutions, localised our email and built a relatively substantial infrastructure. ISS has used Lenovo/IBM equipment primarily on the basis of its support offering and longer warranties. However, I admit that Nostra’s technical sales staff have been crucial to the process and are one of the main reasons why I have been content to continue the relationship.
I have plenty of experience working with other IT companies and the level of customer service from Nostra’s sales staff is a key factor, as is the company’s willingness to show me what is coming down the line. They have always been prepared to demonstrate alternative technologies and their approach is very proactive.
The next stage in the transformation of the IT processes of ISS will be to reduce the volume of desktops and laptops at its head office in Dublin and regional offices in Limerick, Cork, Galway, Drogheda, Tipperary, Waterford and Letterkenny. We are looking at thin client boxes for greater data security and reduced repair costs and have started this process with Nostra involved in the initial planning”
IT Manager, ISS Facility Services
“Many of our rooms feature Apple Mac LCD screens with wireless keyboard and mouse, interactive flat screen TVs and iPod docking station. This helps give us the edge and fits in with our cool, luxurious image. Through technology and advice, Nostra help us to excel in the competitive Dublin hotel market”
Eileen Concannon, Accommodation Manager, The Morrison Hotel, Dublin.
“What impressed me was the amount of homework Nostra did on our behalf before switching from in-house exchange to Microsoft 365. The move was seamless, extremely efficient and absolutely hassle free. Likewise our move to virtualisation deployment.Very happy with their handling of related IT elements to the above move (ie. triple failover broadband solution, etc.). No cons as of yet.”
Brenda Waldron, Behaviour and Attitudes, Dublin.
“Rebecca’s diligence and excellent customer service skills have made her the best account manager I have ever had the pleasure of dealing with.”
Simon Kennedy, Technical Support Engineer, QMP Publicis
“In my dealings with Rebecca, I have found her to be a most reliable and conscientious account manager. She is always both reliable and dependable and her product knowledge is exceptional. It is these traits which stand her apart from her contemporaries.”
Robbie Gannon , Manager, Grafton Litho
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