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Nostra 30 Minute Managed Service SLA

Nostra are proud to offer the fastest SLA response times of any provider in Ireland. We guarantee a market leading 30 Minute response time on all Priority 1 calls for service, support and maintenance for all of our SLA customers. Our industry leading 30 minute response time gives our customers the comfort of knowing that when a business critical issue occurs Nostra will react fast and get your operations back to 100% efficiency as soon as possible. This industry leading SLA is as a result of Nostra only employing Senior Support and Installation Engineers with a proven track record in our industry. All our technicians are trained in the latest technologies, from either the ground up or the cloud down. Our specialised support structure and technical expertise ensures your SLA is guaranteed, and overseen by a dedicated Service Manager and experienced engineering Team Leads.

It is because of this level of commitment to our clients that Nostra has built strong lasting relationships with clients from a wide variety of industries throughout Ireland and more recently the UK. Our client retention rate shows how we have made the leap to one of the best in class IT service providers, operating at 99% for the last three years. This is a statistic that we are very proud of and one that we are intent on maintaining through a dedication to efficient customer service and effective support. Maintaining these relationships pays tribute to our staff’s unparalleled technical proficiency, expertise, account management abilities, and service delivery procedures, and an uncompromising companywide commitment to quality. All of the above positions us with the ability to deliver a best in class IT solution for organisations of all sizes.  We operate a nationwide support service and as such we provide for clients operating in a wide diaspora of locations, some numbering well over a hundred.