Nostra has one of the most highly qualified engineering teams in Ireland, supporting varied contracts tailored to specific individual customer requirements. Our nationwide network of technicians ensures that we can meet the most stringent of service level agreements. We operate a nationwide support service which allows us to provide an efficient support service to those of our clients with multiple locations throughout the country. We also provide 24/7 support to any of our customers who need this proactive level of service to maintain continuous uptime.
Nostra has one of the fastest response times in our industry, and we guarantee a Market Leading 30 minute response time to Priority 1 issues for service, support and maintenance for all of our SLA customers. Our industry leading 30 minute response time gives our customers the comfort of knowing that when a business critical issue occurs Nostra will react fast and get your operations back to 100% efficiency as soon as possible. This industry leading SLA is a direct result of Nostra’s policy of employing only Senior Support Engineers with a proven track record in our industry. Our engineers are trained in all of the latest technologies, from either the ground up, or the cloud down. Our specialised support structure and technical expertise ensures that SLA’s are guaranteed.
It is because of this level of commitment to our clients that Nostra has built strong, lasting relationships with multiple clients throughout Ireland and more recently the UK. Our client retention rate has made us one of the best in class IT service providers in the country, operating at 99% for the last three years. This is a statistic that we are very proud of and one that we are intent on maintaining through a dedication to efficient customer service. Maintaining these relationships pays tribute to our staffs unparalleled technical proficiency, expertise, account management facilities, service delivery procedures, and uncompromising commitment to quality, which enables us to deliver best in class IT solutions for so many organisations.
Our success to date is built upon the provision of high quality products, competitive pricing and unparalleled support. Nostra is accredited by all major Industry Vendors in all our lines of business.