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Break Fix Maintenance

  • Telephone/Remote Support
  • Unattended Server Remote Support
  • 30 Minute Priority 1 Support
  • Priority escalation on business critical issues
  • Server OS/Hardware/Role (e.g. Mail, DC)
  • Client OS/Hardware/Microsoft Office Applications
  • Firewall/Network Equipment (e.g. Switches, Routers)

Nostra IT Solutions, Break Fix Maintenance

This type of contract is designed to provide all labour and parts required for the support of the individual hardware elements that make up your ICT estate e.g. servers, PC’s, smart phones etc.  This form of support is priced per unit and can be reviewed periodically to account for changes in the quantity of the elements of the estate. This is considered the bare minimum for any business and gives assurance that not only is there somebody to call in the event of a crisis, but also that there will be no nasty surprise labour charges following a major outage.

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