Field Service Engineer

The Role

For this particular role, we are looking for team members who can approach challenges with confidence; improvising, adapting, and overcoming as required.

We are looking for an engineer with a ‘can do’ attitude. This role would involve predominantly working on customer sites, maintaining and repairing hardware and systems as well as installation of new systems.

Building relationships with customers will be key to success.

Responsibilities

  • Troubleshooting and diagnostics of a variety of hardware and systems, escalating to vendor support when appropriate
  • Deliver support on issues of varying complexity
  • Ensure operating practices are safe
  • Support other team members
  • Where required, co-ordinate with 3rd parties
  • Be the customer advocate
  • Work autonomously, delivering a variety of tasks, leveraging the larger pool of back end resources when required
  • Identification of improvement projects and reporting back to account managers
  • Understand compliance requirements on different customer sites
  • Be cognizant of operational security, identifying changes to reduce risk along the way

Requirements

  • Industry Accreditation
  • 2 to 3 years experience in the IT industry
  • A drive to gain further experience and grow into different roles – training and development is provided and encouraged
  • Full Drivers license

Preferred Experience/Skills

  • Experience installing and building PCs
  • Connecting Comms equipment routers and switches

The successful candidate will be confident and personable, with an ability to influence the mood of the team and ease stress for others when problematic situations present. Their work ethic will not waiver in times of crisis. As we are growing and our work is evolving flexibility is a must.

Apply

Some of the benefits of working with us

3 locations

We also have three office locations to choose from.

  • Park West, Dublin
  • Athenry, Galway
  • Mountmellick, Laois

Life at Nostra

Since joining Nostra in April of this year my exposure to new technologies has broadened quite considerably and my knowledge continues to grow on daily basis, there is a great team work ethic here and no one is ever too busy to help out with an issue. Being a road engineer previously and largely working on my own it’s great to have such knowledgeable colleagues to work with. Moving to Nostra has proved to be a very good decision for me.

Stephen Potter
Account Manager at Nostra

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