Our clients are predominantly business owners who are focused on ensuring their day-to-day operations perform as they should, I.T, networks, systems and cybersecurity are generally not something they have time to consider and that is where we step in. We manage all the I.T. requirements so that people don’t have to worry about whether their data and systems are protected.
The Role: IT Support Analyst
Location: 20d Beckett Way, Park West Business Campus, Dublin 12
Working in a growing Service Desk team with developing procedures based on ITIL Framework and designed to align to the ISO accreditation
Extensive communication and interaction with other teams and peers to ensure customer gets prompt outcome
Fault finding with escalation to Senior Engineers and external 3rd parties when required
Provision accounts and equipment
First point of contact for customers, gathering information and logging appropriately
Desk side and remote desktop support for end users of varying skill levels
Maintain, build and contribute to documentation
Hardware troubleshooting and application troubleshooting and support
Imaging and Deployment
Manage File Permissions and Access Rights
Configuration and Support of Mobile Devices
It would be preferred if the candidate had the following accreditations and experience
A Microsoft MCP for Client or Server OS
Comptia Net+ Experience
3 years Working in a technical support environment
Application Support – 1st Level
Excellent Customer Services skills
At Nostra we value our people. We are a passionate team committed to doing our best, our values are trust, accountability, expertise, people, integrity, and empathy. These values form a central part of our recruitment process, Nostra is an equal opportunity employer committed to diversity and inclusion.
We also have three office locations to choose from.