Project Manager

Our clients are predominantly business owners who are focused on ensuring their day-to-day operations perform as they should, I.T, networks, systems, and cybersecurity are generally not something they have time to consider and that is where we step in. We manage all the I.T. requirements so that people don’t have to worry about whether their data and systems are protected.

Role

The role of the Project Manager is to ensure projects are delivered on time, within budget and to the required quality standards. They ensure all projects are effectively planned, resourced and executed while managing the relationship between all stakeholders within the project scope.

Resource management and capacity planning is a key role in this function, managing a schedule of engineers ensuring all engineering time is assigned against available work, with a strong focus on target billable days.

The Project Manager is a support for all Professional Services Engineers assisting them day to day in queries or concerns they have around specific project tasks, workloads or capabilities.

The Project Manager provides support and leaderships and participates in the team for Implementing & maintaining ISO compliance

The Project Manager is responsible for not only project delivery but also responsible for the further development of the PMO function in Nostra, maximising efficiency through defining processes and procedures which align to the optimisation of the PMO.

The Project Manager is expected to continuously feedback to Line Manager during weekly meetings on project or team issues or concerns.

Responsibilities

Leading Professional Services engineers in their work tasks and end to end project delivery

Detailed project planning including:

Developing and maintaining project plans in Autotask

Projects scoping through engagement with Account Manager and pre-sales engineer

Capacity planning and assigning of engineers to projects

Ensuring engineers and clients are completely informed of the project scope, requirements and organisational need

Project specific internal and client meetings ensuring clear communication

Managing and coordinating partners and stakeholders

Issuing post project survey to relevant stakeholders

Completing sunset reviews and lessons learned from completed projects

Scheduling

Attend daily scheduling meeting reviewing tickets to be scheduled and liaising with Service Control to assign appropriate resources

Reporting

Providing status reports on all open projects at weekly PMO meeting

Engaging with client contact and agreeing reporting schedule and metrics on all projects

Target Billable Days

Ensuring a strong focus is placed on billable days with all engineering time being assigned to billable work where possible