Senior Account Manager

The Role

A Senior Account Manager responsibility includes developing long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders. Senior Account Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. They manage and develop client accounts to initiate and maintain a positive relationship with clients. 

Duties & Responsibilities

  • Administration must be maintained and kept up to date as directed.
  • Be the primary point of contact and build long-term relationships with our customers. 
  • Help customers through email, phone, online presentations, screen-share and in person meetings.
  • Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
  • Forecast and track key account metrics in line with the companies targets and goals. 
  • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
  • Monitor and analyses customer’s usage of our product-set and to ensure a profitable relationship through new/upsell opportunities.
  • Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships.
  • Liaise between the customer and internal teams such as PMO, Service Desk and Finance.
  • Work to a target and display overachievement across different business services/units

Minimum educational requirements

  • Understanding of the technology space the company operates in including future trends and competitor values.
  • Proficient use of standard office software and platforms (Microsoft Office, CRM solutions etc.).
  • Proficient use of Autotask

Minimum previous experience

Proven account management or other relevant experience in the technology sector for at least 4 years.

 

Skills Required

  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and board level.
  • Proven ability to manage multiple accounts at a time while paying strict attention to detail.
  • Excellent selling, listening, negotiation and presentation skills.
  • Excellent verbal and written communications skills.
  • Self-motivated and able to thrive in a results-driven environment.
  • Natural relationship builder with integrity, reliability and maturity.
  • Ability to prioritize among competing tasks.
  • Keen attention to detail and adherence to deadlines

Training required that is specific to this role

  • Nostra onboarding
  • Sales and Product training for all Nostra services/products – HP, Sonicwall, MS365 etc.
  • Autotask Training

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Some of the benefits of working with us

3 locations

We also have three office locations to choose from.

  • Park West, Dublin
  • Athenry, Galway
  • Mountmellick, Laois

Life at Nostra

Since joining Nostra in April of this year my exposure to new technologies has broadened quite considerably and my knowledge continues to grow on daily basis, there is a great team work ethic here and no one is ever too busy to help out with an issue. Being a road engineer previously and largely working on my own it’s great to have such knowledgeable colleagues to work with. Moving to Nostra has proved to be a very good decision for me.

Stephen Potter
Account Manager at Nostra

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