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Our clients are predominantly business owners who are focused on ensuring their day to day operations perform as they should, I.T, networks, systems and cybersecurity are generally not something they have time to consider and that is where we step in. We manage all of the I.T. requirements so that people don’t have to worry about whether their data and systems are protected. Nostra is exponentially growing and we are expanding our service team with the below entry level role!
The Role: Service Administrator
Location: 20d Beckett Way, Park West Business Campus, Dublin 12
Responsibilities
· Providing Service Desk support to our clients via a ticketing system and phoneline service.
· Administration & support on planning and scheduling engineering visits to client sites
· Assist on compliance requirements for ISO standards
· Report on Customers Service Delivery
· Customer Service Management
Requirements
· Customer Service experience desirable
· Passionate about helping customers find a resolution to their problems
· Ability to work well under pressure, multi task and prioritize responsibilities
· Excellent verbal and written communication skills
We also have three office locations to choose from.
20d Beckett Way
Park West Business Park
Dublin 12
D12 T6P6
Unit 9
Ballybrit Business Park
Ballybrit
Galway
H91 FW1H
The Crann Centre
Classis
Co Cork
P31 TX39
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