Service Co Ordinator

Our clients are predominantly business owners who are focused on ensuring their day to day operations perform as they should, I.T, networks, systems and cybersecurity are generally not something they have time to consider and that is where we step in. We manage all of the I.T. requirements so that people don’t have to worry about whether their data and systems are protected.  Nostra is exponentially growing and we are expanding our service team! Nostra has offices in Laois, Galway and Dublin and is open to considering remote working arrangements.

The Role: Service Co-Ordinator

Location: Dublin 24

Responsibilities

·       Managing and co-ordinating all client-facing activity through the utilisation of a ticketing system.

·       Managing client expectations in relation to the delivery of service.

·       Scheduling and assigning the workload across our team in the most efficient manner possible.

·   Proactively bringing process improvements to the business in particular around the utilisation of our ticketing system and customer service.

·       Monitoring the adherence to and achievement of SLAs both internally and externally.

·   Conducting root cause analysis and reporting on findings in situations where service may have been compromised.

·       Extract KPIs and other reports for the team

·   Create and be accountable for regular reporting to the service manager, particularly in relation to the utilisation of resources,   

 

Requirements

·       Great Communications skills

·       Experience in Scheduling and Resource Management

·       IT Literate – Medium to Advanced User level

·       Management & Leadership Experience of an IT Service Team desirable

·       A deep desire to deliver an amazing Client Experience

·       The ability to keep up with & adapt to the fast-paced IT world

·       Experience using a Ticketing system and/or PSA Tool

·       Skills in Strategic & Resource Planning with an ability to think and plan ahead

·       Experience handling Technical Service Tickets

 

 

 

At Nostra we value our people. We are a passionate team committed to doing our best, our values are trust, accountability, expertise, people, integrity and empathy. These values form a central part of our recruitment process,  Nostra is an equal opportunity employer committed to diversity and inclusion.

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Some of the benefits of working with us

3 locations

We also have three office locations to choose from.

  • Park West, Dublin
  • Athenry, Galway
  • Mountmellick, Laois

Life at Nostra

Since joining Nostra in April of this year my exposure to new technologies has broadened quite considerably and my knowledge continues to grow on daily basis, there is a great team work ethic here and no one is ever too busy to help out with an issue. Being a road engineer previously and largely working on my own it’s great to have such knowledgeable colleagues to work with. Moving to Nostra has proved to be a very good decision for me.

Stephen Potter
Account Manager at Nostra

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