Support

SUPPORT

SUPPORTING SUCCESS

it support

NATIONWIDE IT SUPPORT

SUPPORT FOR WHEN YOU NEED IT

Nostra has one of the highest qualified engineering teams in Ireland, supporting varied contracts tailored to specific customer requirements. Our nationwide network of technicians ensures that we can meet the most stringent of service level agreements. We operate a nationwide IT support service which allows us to provide an efficient support service to those of our clients with multiple locations throughout the country. We also provide 24/7 IT support to any of our customers who need this proactive level of service to maintain continuous uptime.

FASTEST RESPONSE TIMES

Nostra has one of the fastest response times in our industry, and we guarantee a Market Leading 30 minute response time to Priority 1 issues for service, support and maintenance for all of our SLA customers. Our industry leading 30 minute response time gives our customers the comfort of knowing that when a business critical issue occurs Nostra will react fast and get your operations back to 100% efficiency as soon as possible.

BEST IN CLASS

It is because of our level of commitment to our clients that Nostra has built strong, lasting relationships with multiple clients throughout Ireland and more recently the UK. Our client retention rate has made us one of the best in class IT service providers in the country, operating at 99% for the last three years. This is a statistic that we are very proud of and one that we are intent on maintaining through a dedication to efficient customer service.

BEST IN CLASS

It is because of our level of commitment to our clients that Nostra has built strong, lasting relationships with multiple clients throughout Ireland and more recently the UK. Our client retention rate has made us one of the best in class IT service providers in the country, operating at 99% for the last three years. This is a statistic that we are very proud of and one that we are intent on maintaining through a dedication to efficient customer service.

INDUSTRY LEADING SLA

Our industry leading SLA is a direct result of Nostra’s policy of employing only Senior IT Support Engineers with a proven track record in our industry that are trained in all of the latest technologies.
Nostra’s success to date is built upon the provision of high quality products, competitive pricing and unparalleled support. Nostra is accredited by all major Industry Vendors in all our lines of business.

ALWAYS THERE WHEN YOU NEED IT

BREAK FIX MAINTENANCE

This type of contract is designed to provide all labour and parts required for the support of the individual hardware elements that make up your ICT estate e.g. servers, PC’s, smartphones etc. This form of IT support is priced per unit and can be reviewed periodically to account for changes in the quantity of the elements of the estate.

This is considered the bare minimum for any business and gives assurance that not only is there somebody to call in the event of a crisis, but also that there will be no nasty surprise labour charges following a major outage.

Telephone/Remote Support Unattended Server Remote Support 30 Minute Priority 1 Support
Priority escalation on business-critical issues Server OS/Hardware/Role (e.g. Mail, DC)
Client OS/Hardware/Microsoft Office Application Firewall/Network Equipment (e.g. Switches, Routers) 

SUPPORT FOR ALL THAT WE DO

MANAGED SERVICES

This contract provides all labour required for the support of end users and minor changes to your IT.
 
We will set a fixed price for your services based on the size, complexity and number of users involved. This allows you to have the comfort of predictive costs. Our Managed Services fit your specific needs. We provide everything from end-user support to long term IT strategies to support your business. We use technologies that have a high return on investment, and improve business workflow.
  • User Account Control/Share Permissions/User Setup
  • Reconfiguring of Laptops/PC’s
  • Vendor Management (e.g. Broadband, Application, Telephony)
  • Cloud Services Administration (e.g. Email, SaaS)
  • Server Health Check
  • DR/BRP/Backup Review
  • Security Threat Check
  • ICT Consultancy

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